How we work
How our audits work, from request to report.
What happens after you book, who sees what, and what you receive at the end. No chasing for updates, no ledgers sent by email, and a report your credit committee can act on.
The steps
Five steps, each one recorded.
Every step is visible in Audits Hub as it happens, so you never have to ask where an audit has got to.
- 01
You book
Through our booking form, by phone, or in one click in Audits Hub. Tell us the client, the kind of audit, when you need it and anything that concerns you. We confirm what we will do before we contact anyone.
- 02
We arrange it, discreetly
We agree a date with your client and send the list of what we need. Your client's debtors hear nothing unless you have asked for a balances verification. Everything we see is confidential to you.
- 03
Your client sends its paperwork
Through a secure upload link, not email. The link asks for exactly what the audit needs, shows your client what is still outstanding, and stops working once the audit is finished. No account is needed.
- 04
We audit
On-site, remotely or at the desk. Each document is read as it arrives and checked against the figure it supports, so differences are found while there is still time to ask about them.
- 05
The report is reviewed, then released
Every report is reviewed before you see it. Once released you read it online in Audits Hub or as a PDF, and its recommendations become action points.
Turnaround
How long it takes.
We agree the date of the report with you when you book. Urgent surveys and audits can be arranged; tell us the date you need. Choose an on-site, remote or desktop audit, a prospect survey or a verification to match the question you need answered.
Afterwards
When something comes to light later.
If paperwork arrives after a report is released, we can re-open the audit to add it. You go on seeing the released report until the revised one is ready, and the final report records when it was re-opened and why.
What a report contains
The answer first, then the evidence.
The report opens with a summary of issues: each risk we test for, answered yes, no or not applicable, with our comment. Behind it, each section shows its figures beside the last audit's.
- Summary of issues and an overall view of the client.
- The ledgers: ageing, concentration, credit notes and contras.
- The sample: each invoice tested, with what its paperwork showed.
- The bank and the Crown: overdraft use, direct payments, tax arrears.
- Companies House: charges, directors and filings.
- Action points: what should happen next, and who owns it.
Online
In Audits Hub, with every document the audit received listed at the end, each marked as agreeing or differing.
The same report in your own branding, to file or send to your credit committee. Each copy names who it was issued to.
- Pre-invoicingYes
- ContrasYes
- Crown creditor arrearsNo
- Merchandising feesN/A
- Banking direct paymentsNo
FAQ
Questions about how we work
Who sees what during an audit?
Everything we see is confidential to you. Your client sees only its own request list on its upload link, and your client's debtors hear nothing unless you ask for a balances verification.
Does my client need an account to send documents?
No. Your client uses a secure upload link that lists exactly what the audit needs and shows what is still outstanding. Nothing is sent by email, and the link stops working when the audit is finished.
How do I know where an audit has got to?
Audits Hub shows when your client was contacted, the date agreed, when work started and when the report is ready, so you never have to ask.
Is every report reviewed?
Yes. Every report is reviewed before it is released to you.
What if more paperwork arrives after the report is released?
We can re-open the audit to add it. You keep seeing the released report until the revised one is ready, and the final report records when it was re-opened and why.
Who is a PDF report issued to?
Each PDF copy names the person it was issued to, so a copy found elsewhere can be traced.
Book an audit.
Tell us about the client and the audit, and we will arrange it with them.